Call Center Representative (Audio Media Tech Industry)

Descripción de la oferta

Location: Argentina Work Mode: Remote BYOD (Bring Your Own Device) Department: Operations / Delivery Reports to: Team Leader About Influx Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the companys objectives. About the Client Our client operates in the audio and in-store media technology space, delivering music streaming and sound management solutions for businesses across various industries. Role Overview We are looking for bilingual (Spanish & English) customer service and voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technology. In this role, you will combine customer support, & technical expertise in a fast-paced, dynamic environment. Availability 8:00am a 9:30pm Argentina Time Must-Have Qualifications Be voice-trained with prior experience in voice support Have excellent verbal and written communication skills Speak fluent, standard English & Spanish with a professional and polite tone (B2+ english& Spanish proficiency level) Be detail-oriented with strong record-keeping and follow-up skills Stay up to date with music trends and streaming platforms (Spotify, Apple Music, etc.) Be a fast learner, organized, and able to multitask efficiently Nice to have Have experience managing or using audio hardware (speakers, PA systems, amplifiers) Be familiar with tools like Salesforce You have experience with using Python, Java, C++, Javascript, Database Management, Software Development Lifecycle etc. (Be comfortable reading scripts and basic codes) Key Responsibilities Handle customer interactions and support inquiries via voice channels Assist with troubleshooting or guiding clients on audio and streaming solutions Maintain accurate records and updates in internal systems Provide professional and polite responses at all times Ensure proper monitoring, maintenance tracking, and oversight of client accounts Collaborate with internal teams to resolve technical or service-related issues Technical Requirements (BYOD) Laptop (no Chromebook or Linux OS) Windows 10 or higher Minimum 8GB RAM Intel Core i5 (10th gen or higher) High-speed internet: minimum 50 Mbps (download & upload) Wired, noise-canceling headset Quiet, dedicated workspace Why Join Influx? Work with a global, diverse team Collaborate with innovative tech-driven clients Gain exposure to audio technology and music streaming industries Join a fast-growing company focused on career growth and development Enjoy a supportive, inclusive, and people-first culture Additional Performance-Based Incentives Continuous learning and development by our Elite Leadership Team Experience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability. Important Notes Influx never charges any fees during the recruitment process Official communication will only come from emails ending in influx.com Ready to apply? Click the application link above and take the next step in your career

Requerimientos

• Educación mínima: Terciario
• años de experiencia
• Idiomas: Inglés

Palabras clave: callcenter, teleoperador, telefonista, telephonist, telefonico, demostrador, feriante, viajante, agent, representative, agente, representante, medios, media, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, industrial, industria

Hace 3 días (actualizada)

Acerca de INFLUX INC.

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. Thi...

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.