Customer Care Representative - Fashion Retail (Remote)

Descripción de la oferta

Influx delivers on-demand customer support for global brands and tech companies, 24/7, 365 days a year (including holidays). Our worldwide team of agents and managers works across multiple time zones to provide consistent, high-quality customer experiences. About the Client Were excited to support our newest client, a leading online womens fashion retailer known for its curated collections and stylish clothing and accessories. This partnership offers the chance to work with a fast-growing, fashion-forward e-commerce brand at the forefront of online retail. The brand specializes in trendy wear and modern tailoring. Every order is hand-designed, created, and packaged by women, with a strong belief in empowering women. What Youll Be Doing As part of the team, youll take on new challenges that will: Expand your skill set Strengthen your problem-solving abilities Contribute directly to the success of a dynamic, fast-paced fashion business Whats in It for You Work with a bold, empowering, forward-thinking fashion brand Collaborate with like-minded teammates who support and uplift each other Ongoing mentorship from our elite leadership team Clear career growth opportunities Fully remote work + rewards Benefits No commutework from home and save time Performance-based rewards through our Reward & Recognition Program (Club 90) Continuous learning and development with experienced managers and directors Better work-life balancereclaim the time you used to spend commuting Experience & Traits Interest in or experience with fashion trends and styles Prior email-based customer support experience Passion for trends, fabrics, and styling Active listener with excellent written communication skills Strong troubleshooting and problem-solving abilities Team player with a collaborative mindset Detail-oriented and highly organized Resilient and adaptable in a fast-paced industry Quick learner who welcomes feedback Confident navigating the competitive fashion market Polite, professional, and customer-focused Strong time management and independence Ability to resolve 1015 tickets per hour Proven track record of maintaining 90%+ quality scores Availability for any 8-hour shift, including weekends and public holidays Experience with Gorgias & Gorgias AI Experience using Shopify Equipment Requirements (Bring Your Own Device) Minimum 50 Mbps internet connection At least 8GB RAM, Intel i5 (10th gen or higher) Quiet, dedicated workspace Noise-canceling headset Laptop only (no desktops) No Chromebooks or Linux systems

Requerimientos

• Educación mínima: Secundaria
• años de experiencia

Palabras clave: atencion, care, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

Hace 6 días (actualizada)

Acerca de INFLUX INC.

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. Thi...

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.