Dispatch Agent (Remote) - Remote

Descripción de la oferta

Were Hiring: Dispatch Agent (Remote)
Were looking for a Dispatcher to join our global support team. This is a remote, full-time position open to candidates located in Brazil, Argentina, Jamaica, or Trinidad and Tobago.

About the Role
As a Customer Service Agent, Dispatch, youll be responsible for coordinating drivers, responding to customer inquiries across calls, chats, and email, and ensuring the smooth operation of daily logistics. This role requires quick thinking, multitasking, and a strong ability to troubleshoot and communicate clearly in a high-volume environment.

Key Responsibilities
Respond promptly to alerts, notifications, and inquiries from teammates and drivers
Use routing and task management tools to dispatch drivers efficiently
Interpret and leave clear notes to ensure team continuity and coverage
Make sound decisions that prioritize best outcomes over easiest solutions
Learn through observation and adapt quickly without relying solely on written documentation
Provide empathetic and professional customer support using a business-casual tone


Requirements
Minimum 6 months of experience in a BPO/call center environment
Prior experience in a dispatch role (e.g., taxi, logistics, or freight)
Clear and professional communication skills, both written and verbal
Ability to manage 100+ tickets per day, depending on volume
Strong attention to detail, adaptability, and self-direction
Willingness to work overtime as needed
Able to work in a distraction-free environment and relocate temporarily in the event of outages

Technical Requirements
Laptop with 8GB RAM minimum and Intel Core i3 or i5 (or equivalent)
Reliable internet connection with 45 Mbps minimum speed
Noise-canceling headset and a quiet, professional workspace

Shifts
Coverage needed between Monday to Sunday, 7 AM 11 PM EST
Flexibility is required to work within a rotating schedule

Preferred Experience
Familiarity with Heymarket, HubSpot, or Aircall
Previous email-based customer support
Self-learning and strong research skills
A personable, solution-oriented approach to customer service

If youre someone who thrives in a fast-paced environment and brings both dispatch and customer support experience, wed love to hear from you.

Requerimientos

• Educación mínima: Terciario
• años de experiencia

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

Hace 5 horas (actualizada)

Acerca de INFLUX INC.

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. Thi...

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.