English Speaking Customer Support Agent (Full Remote)

Descripción de la oferta

About Influx Influx delivers on-demand, 24/7 customer support for brands and companies worldwide. Our global team of agents and managers work across time zones to provide seamless, high-quality support every day of the yearincluding holidays. We are currently looking for Customer Support Agents in Argentina with BPO experience to join our growing remote team. About the Role Were seeking a detail-oriented and analytical Customer Support Agent who can deliver clear, structured, and solution-focused support to customers. In this role, youll act as a trusted point of contact, helping users navigate complex topics, resolve issues efficiently, and ensuring a high standard of customer experience. What Youll Do Handle high-volume customer inquiries via calls, email, and chat. Meet performance metrics (Call Handling, CSAT, QA, etc.). Simplify complex information into clear, easy-to-understand responses. Investigate issues thoroughly and provide effective solutions. Collaborate with relevant teams for problem-solving. Accurately document interactions in ticketing systems. Work independently while maintaining quality and responsiveness. What Were Looking For Must be based in Argentina. B2 English level or higher (written & spoken). Previous BPO/customer support experience in similar roles and/or scope of work. Strong analytical and critical thinking skills. Excellent written communication Solution-oriented and self-driven. Experience with tools like Zendesk, Gorgias, or Salesforce is a plus. Comfortable working remotely. Available to start soon. What We Offer 100% remote work Collaborative and supportive global environment. Exposure to international clients. Opportunities for growth and development. Ideal Work Setup System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop) RAM: Minimum 8GB Processor: Intel Core i5 or higher Internet: 4050 Mbps (download), 30 Mbps (upload) Equipment: Wired headset Environment: Quiet, distraction-free workspace IMPORTANT NOTES! Influx never asks candidates to make any payment throughout the entire recruitment process. Successful candidates will be contacted only through email ending with @influx.com.

Requerimientos

• Educación mínima: Universitario
• años de experiencia
• Idiomas: Inglés

Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

Hace 5 días (actualizada)

Acerca de INFLUX INC.

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. Thi...

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.