Remote Customer Service Agent - Remote

Descripción de la oferta

Location: Colombia 100% Remote Schedule: Full-time Modality: BYOD (Bring Your Own Device) About the Role At Influx, we are looking for Customer Service Agents with advanced English skills who are passionate about delivering excellent customer experiences and want to grow in a global environment. You will act as a brand ambassador for our international clients, providing timely, high-quality support while building strong relationships with customers. Key Responsibilities Handle customer inquiries through multiple communication channels (chat, email, voice). Provide accurate information, resolve issues, and fulfill customer requests. Manage processes such as: refunds, reshipments & case follow-ups. Ensure high customer satisfaction and loyalty by delivering exceptional service. Demonstrate empathy, professionalism, and problem-solving skills in every interaction. Follow client procedures, workflows, and quality standards. Maintain accurate internal records, notes, and administrative updates. Meet performance metrics (KPIs), schedules, and service level agreements (SLAs). Participate in training sessions and continuous learning activities. Collaborate effectively with teammates and support ad-hoc or special projects when required. Communicate any operational issues promptly (internet outages, equipment failures, personal emergencies, etc.). Requirements Skills Advanced English proficiency B2+ (spoken and written) mandatory. Excellent verbal and written communication skills. Strong results-oriented mindset and task ownership. Proficiency with Google Workspace (Gmail, Docs, Calendar, Meet). Comfortable learning new systems and technologies. Attributes Team player with a collaborative mindset. Continuous learner with a growth attitude. High integrity, responsibility, and professionalism. Strong analytical and problem-solving abilities. Technical Requirements (BYOD) Candidates must have: Reliable and stable internet connection. Computer with minimum Intel Core i5 processor or equivalent. Noise-cancelling headset. Dedicated and quiet workspace at home. What We Offer 100% remote work from anywhere. Stable, full-time employment. Paid training and continuous coaching. Multicultural and collaborative work environment. Career growth and internal mobility opportunities. Exposure to international clients and global projects. If you meet the requirements and are ready to grow your bilingual career, apply now. IMPORTANT NOTES: Influx never asks candidates to make any payment throughout the entire recruitment process.

Requerimientos

• Educación mínima: Secundaria
• años de experiencia
• Idiomas: Español ,Inglés

Palabras clave: casa, remoto, remote, teletrabajo, home, servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

22 de enero (actualizada)

Acerca de INFLUX INC.

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. Thi...

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.