Voice Support Agent - Remote

Descripción de la oferta

REMOTE VOICE CUSTOMER SERVICE AGENTS
Influx is seeking experienced Customer Service Agents with excellent communication skills and an outgoing personality to join an upcoming campaign.
Job description
Youll be tasked with answering customers questions. Youll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. The experience with an e-commerce company in the paper card business (wedding suite items, holiday cards, stationery, and personalized gifts) is welcome!

Tasks include:
Address and resolve customer issues efficiently via phone, messaging, and email.
Communicate with clarity and professionalism in all written and verbal interactions.
Collaborate with team members and managers to provide seamless customer service.

Minimum Requirements:
Fluency in English, spoken and written communication.
6-month minimum experience in the BPO industry/call center, or equivalent Customer Service experience in retail, hospitality, or customer-facing roles
Excellent communication skills, both on the phone and in writing.
Personal integrity and conscientiousness.
Team player.
Continuous learner.
Strong orientation on task completion, results, and strategic goals.
Good knowledge of G-Suite (Google Docs, Gmail, Google Meet, Calendar, etc.).
Own a laptop with a minimum of 8GB RAM and an Intel Core i5 or above, or equivalent.
Quiet workspace.
Noise-canceling headset.
High-speed, reliable internet connection (35 Mbps minimum)

Benefits
The flexibility of working from home without having to go to the office.
An international and diverse work atmosphere.
Extensive opportunities to learn from and work with high-performing colleagues in a fast-paced environment.
If you believe this is a perfect opportunity for your career, please submit your application in English.

Requerimientos

• Educación mínima: Terciario
• años de experiencia

Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

Hace 21 horas (actualizada)

Acerca de INFLUX INC.

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. Thi...

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.