Business Analyst - Ingles Avanzado

Descripción de la oferta

We are seeking a qualified Business Analyst to participate in CRM implementation projects aimed at improving the efficiency of our internal processes and meeting our clients' needs.

This is a full-time position (9 am to 6 pm), on-site at our offices in Buenos Aires, from Monday to Friday. The ideal candidate will understand business requirements, lead integrations, manage business setups, and oversee onboarding processes.

This role is ideal for graduates in IT, Business, Marketing, or related fields.

#Responsibilities:
- Understand Business Needs: Collaborate with stakeholders (marketing, customer service, sales) to gather and analyze business requirements and challenges.
- Lead Integrations: Connect different systems and platforms to streamline processes and enhance data flow between tools.
- Design and Document Solutions: Create diagrams, flowcharts, and technical specifications to optimize CRM systems and ensure their integration with existing tools.
- Manage Business Setups: Configure and customize CRM systems to align with business processes and objectives.
- Oversee Onboarding: Guide and train end-users during the onboarding process to ensure effective adoption of the CRM.
- Data Analysis: Evaluate the effectiveness of the CRM through data analysis and propose continuous improvements, such as workflow automation, customer segmentation, and reporting.
- Provide Support: Offer post-implementation support to users to ensure optimal use of the CRM.

#Requirements
- Proven experience as a Business Analyst or in a similar role.
- Strong understanding of business processes and Customer Relationship Management (CRM) systems.
- Experience with CRM platforms (e.g., Salesforce, HubSpot, Zoho CRM) is highly desirable.
- Excellent problem-solving skills and ability to design effective solutions.
- Proficiency in process documentation, flowcharts, and technical specifications.
- Proficiency with office tools (MS Office) and CRM software.
- Excellent communication and interpersonal skills.
- Exceptional organizational and time management abilities.
- Bachelor's degree in Computer Science, Business Administration, or other relevant field.

Requerimientos

• Educación mínima: Secundaria
• 1 año de experiencia
• Idiomas: Inglés
• Edad: entre 20 y 35 años

Palabras clave: negocio, business, analista, analyst

Hace 15 horas

Acerca de Happy Agencies

Happy Agencies es una empresa de IT, Marketing y reclutamiento con software propiertario que da servicio a agencias y startups en los Estados Unidos y Canada.