Collections Specialist - Full time

Descripción de la oferta

Job Summary
We are seeking a Collections Specialist with excellent customer service, negotiation, communication, and analytical skills. This role is crucial for managing the companys accounts receivable, ensuring the recovery of outstanding balances while maintaining positive client relationships. The ideal candidate will be reliable, organized, and capable of handling confidential information with the utmost discretion.
Supervisory Responsibilities
Not applicable.
Key Responsibilities
Accounts Receivable Management:
Monitor the companys accounts receivable and identify overdue accounts.
Contact clients with overdue accounts and attempt to collect the amount owed or negotiate an installment payment plan.
Utilize credit agency data, mail information, internet searches, and other tools to locate clients who have moved or changed phone numbers.
Record Keeping & Problem Resolution:
Maintain records of contacts and attempted contacts with delinquent client accounts, as well as records of any payments collected from the client.
Resolve client issues and complaints related to billing.
Negotiate with clients to resolve issues, develop payment plans for overdue balances, and present solutions to company management.
Reporting & Additional Financial Tasks:
Submit regular reports on the status of unpaid accounts and any payment progress.
Perform other billing or cash receipt-related duties as assigned, including recording cash receipts from accounts receivable client payments, and researching and resolving discrepancies.
Skills and Qualifications
Hard Skills:
Software Proficiency:
Proficiency in Microsoft Office Suite or related programs.
Ability to learn other accounting software systems.
Financial Knowledge:
Basic to intermediate knowledge of accounting or related areas.
Experience in recording cash receipts and resolving discrepancies.
Soft Skills:
Reliability & Confidentiality:
Must be reliable and extremely trustworthy.
Ability to maintain confidential and meticulous records.
Communication & Negotiation:
Excellent customer service skills.
Advanced communication skills (verbal and written) in English.
Strong negotiation skills.
Organization & Detail Orientation:
Excellent organizational skills and keen attention to detail.
Analysis & Problem Solving:
Good analytical skills to identify overdue accounts and monitor progress.
Ability to effectively resolve client issues and complaints.

Requerimientos

• Educación mínima: Terciario
• años de experiencia
• Idiomas: Inglés

Palabras clave: especialista

Ayer (actualizada)

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