Cruise Sales Agent - Bilingual English

Descripción de la oferta

ID90 Travel is looking for a Cruise Sales Agent to work with our cruise team, with the following role transition of: Cruise Admin training for first 3 months, then a hybrid role of Cruise Admin and Cruise Sales Agent for month 3 to month 6 and full time Cruise Sales Agent after 6 months.

Primary Responsibilities for Admin Role:
-Managing online bookings and holds including following up on new holds and updating payments and discard cancelled bookings for nonpayment
-Quality control over the auto payment failures including identify payments and adjust cruise base accordingly and sending updated confirmation to customer
-Responsible for final cruise payments including sending out final payment reminders, reach out for past due payments, call back on final payment emails for customers, apply final payments and send confirmations to customer
-Manage customer service voicemails and emails and distribute appropriately
-Apply MSC discounts and send follow ups
Add membership ID to profile when applicable
-Pull or add ID90 credits when applicable
-Send Edocs to customer and other notifications such as upgrade notices

Primary Responsibilities for Sales Role:
-Answer inbound cruise sales & service calls, with the ability to close a sale
-Make outbound follow-up calls
-Required to make payments to suppliers
-Educate and effectively communicate consumers on ID90 products
-Required to work 1 Saturday shift per month (currently 12pm to 4pm, possibly moving to 10am to 6pm, Argentina time)

Minimum Requirements
-Required to speak, read, and write English fluently
-Highly organized
-Ability to multi-task (phone, email) is a must
-Ability to demonstrate sales and customer service skills
-Knowledge of domestic and/or international destinations
-Ability to navigate through multiple sites/software applications
-Understanding of major Cruise Line Travel Agent portals is a plus
-Previous travel industry experience (cruise sales) is a plus
-A self-starter
-Excellent interpersonal skills

Job proposal
-Full time job (160 hours) - 8 hours no lunch time
-Monday through Friday, plus one Saturday per month
-Starting 8AM/9AM until 4PM/5PM for admin role (first month), 10AM/11AM until 6PM/7PM for hybrid role (2nd and 3rd month) and then 12PM/1PM until 8PM/9PM for sales role (Argentina Time)
-The sales role requires adherence to U.S. daylight saving time
-PTO
-Office: It is required to go twice a week: Tuesday and Thursday (days subject to modifications)

-Holidays Days
Agents/Admins role is not going to work on following US holidays:
Christmas 12/25
New year 01/01
Thanksgiving (1 day) Every 4th Thursday of November
Independence day 07/04

Agents/Admins role is working during:
Rest of US holidays
Argentina holidays (feriados)

Sales Cruise Agent includes a base salary plus commissions

Comp hours:
Comp hours can be accrued in a number of ways including, but not limited to: working a Saturday shift or US elected holiday, or extra hours when requested by the manager.

Holidays in the US that agents are required to work and time will be compensated:
President’s Day
Good Friday
Memorial Day
Labor Day
Day After Thanksgiving
Christmas Eve
Bridge Day for Christmas
Bridge Day for New Year
Bridge Day for New Year 1
New Year’s Eve

Requerimientos

• Educación mínima: Terciario
• 3 años de experiencia
• Conocimientos: Microsoft Excel, Aceptación de errores y fracasos, Adaptación al cambio, Atención al cliente, Comunicación y persuasión, Gestión de ventas, Negociación, Orientación al logro, Servicio al cliente, Ventas, Asesoría comercial, Call Center, Redacción

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: crucero, boat, ship, cruise, barco, ventas, cambaceo, sales, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 22 horas (actualizada)

Acerca de ID90 Travel

The ID90 Travel app is the easiest, fastest way for travel & tourism employees and their families to travel. Find and book hotels, all-inclusive resorts, cruises, rental cars and more at VIP rates the general public can't access