Customer Success Manager - Remoto

Descripción de la oferta

RAY is a leading marketing solutions provider dedicated to helping multi-location businesses enhance their online presence. Our specialized services focus on securing top positions on Google Maps, driving increased visibility and customer engagement.

Responsibilities:
Client Onboarding and Training: Lead the onboarding process for new clients, providing comprehensive training on our services and tools to ensure a smooth integration and immediate value realization.
Support: Provide support via chat and video calls in both Spanish and English, effectively addressing client needs.
Relationship Management: Develop and maintain strong, long-term relationships with key stakeholders across various client locations, serving as the primary point of contact for all account-related matters.
Performance Monitoring: Regularly analyze and report on clients' Google Maps rankings and other key performance indicators, offering insights and recommendations for continuous improvement.
Issue Resolution: Proactively identify potential challenges in clients' marketing strategies and collaborate with internal teams to implement effective solutions promptly.
Upselling and Cross-Selling: Recognize opportunities to introduce additional services that align with clients' objectives, thereby driving mutual growth and success.
Feedback Loop: Gather and relay client feedback to the product development and marketing teams to inform service enhancements and innovation.
Requirements:
Communication Skills: Exceptional verbal and written communication abilities, with a talent for explaining complex concepts in an accessible manner.
Experience: Minimum of 2 years in customer success, account management, or a related role within the digital marketing industry, preferably with a focus on local SEO and multi-location businesses.
Organizational Skills: Proven track record of managing multiple client accounts and projects simultaneously, with a keen attention to detail.
Languages: Fluency in Spanish and English (must have).
Technical Requirements: reliable internet connection and a working PC.

Requerimientos

• Educación mínima: Secundaria
• 2 años de experiencia
• Idiomas: Español ,Inglés
• Edad: entre 20 y 40 años
• Conocimientos: Aceptación de errores y fracasos, Adaptación al cambio, Consultoría, Habilidad comercial. networking, Negociación, Presentaciones, Resolución de problemas, Servicio al cliente, Soporte al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, casa, remoto, remote, teletrabajo, home

3 de julio (actualizada)

Acerca de BOTBIT S.A.S

RAY ayuda empresas del rubro gastronómico con varias sucursales a posicionar mejor en los resultados de Google, generando retornos e impulsando la reputación online de las marcas.