Customer Success Onboarding Specialist / Service Delivery Specialist

INVESTOR GROWTH SOLUTIONS - San Nicolás, Capital Federal

Descripción de la oferta

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Euroland is a company headquartered in Estonia, specialized in providing best practice investor relations, software solutions and corporate communications where we have 1000+ clients across the globe. We offer tools and platforms that help organizations enhance their communication with shareholders, investors, and the financial community. Euroland IR assists companies in managing their financial information, and digital communications to ensure transparency and engagement with stakeholders, ultimately supporting their financial market activities.

Job description:

Department: Onboarding
Location: Argentina
Employment Type: Full-time, Permanent

We are seeking a Customer Success Onboarding Specialist / Service Delivery Specialist to facilitate a seamless transition for clients adopting Euroland’s Investor Relations solutions. This role involves guiding clients through the onboarding process, gathering requirements, coordinating with internal development and technical teams, and ensuring the successful deployment of our solutions.

Key Responsibilities
· Act as a primary point of contact for the clients throughout the onboarding phase.
· Understand client requirements and tailor company solutions to meet their needs.
· Manage the end-to-end client onboarding process, including timelines, tasks, and internal coordination.
· Conduct thorough testing before deployment, addressing any issues proactively.
· Ensure timely completion of project milestones while maintaining high client satisfaction.
· Maintain detailed requirement documents for client onboarding and implement improvements based on client feedback.
· Provide quality assurance of the end-products before they get delivered to a customer and once integrated into clients’ websites.

Additional Attributes Required
· Strong communication skills.
· Self-learner, open to adopting new technologies as needed.
· Able to work independently.
· Contribute to a healthy work environment.

Must haves:
· Fluent and professional level in English and Spanish (written and spoken).
· Minimum 3 years of relevant working experience.
· Working permit and live in Buenos Aires.
· Available to start by 15th September, preferably earlier.

If you are interested in this opportunity and meet the above qualifications, we would love to hear from you. Please send your updated CV along with a cover letter (in English) outlining your suitability for the role. Kindly mention the job title in the subject line of your email.

Only shortlisted candidates will be contacted for further steps in the recruitment process.

Screening criteria (Must have qualifications):
¨ Minimum 3 years working experience in client onboarding
¨ Do you have a working permit or live in Buenos Aires
¨ Are you fluent in both English and Spanish (written and spoken)