Customer support agent - Spanish AND English

Descripción de la oferta

About Influx Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the companys objectives. About the Client Our client is a global airport transfer company offering an unrivaled range of services, from VIP city transfers to affordable holiday taxisoperating across 500+ airports and travel gateways worldwide. Role Overview As a Bilingual Customer Service Associate (English/Spanish), you will play a key role in delivering exceptional customer support. Youll assist customers across multiple channels, resolve issues efficiently, and ensure a smooth and positive customer journey. The ideal candidate is empathetic, solutions-oriented, and confident in communicating in both English and Spanish. Key Responsibilities Provide bilingual customer support (English & Spanish) via phone, email, and messaging Handle inquiries and resolve customer issues with professionalism and empathy Communicate clearly and effectively in both written and verbal interactions Collaborate with internal teams to ensure seamless customer experiences Build long-term customer satisfaction by delivering high-quality service Must-Have Qualifications Fluency in English and Spanish (spoken & written) Minimum 6 months of Customer Service experience (BPO/call center experience is a plus) Experience with bookings and transfers is highly desirable Strong written communication and research skills Excellent problem-solving, attention to detail, and time-management skills High personal integrity, adaptability, and results-driven mindset Prior experience in a BPO or a call center environment. Technical Requirements (BYOD) Laptop (no Chromebook, Linux OS, or desktop) Windows 10 or higher (32-bit OS) 8GB RAM minimum Intel Core i5 or higher High-speed internet: 5055 Mbps download & upload Wired, noise-canceling headset Quiet, dedicated workspace Why Join Influx? Work with a global, diverse team Collaborate with leading international brands Join a fast-growing company focused on career growth and development Enjoy a supportive, inclusive, and people-first culture Important Notes This role is open only to applicants from: Argentina Influx never charges any fees during the recruitment process Official communication will only come from emails ending in @influx.com Ready to apply? Please proceed with the questionnaire and you will receive a message after 1 hour to complete your application.

Requerimientos

• Educación mínima: Universitario
• años de experiencia

Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 4 horas (actualizada)

Acerca de INFLUX INC.

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. Thi...

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.