Delivery Manager - Remote

Descripción de la oferta

Join a global delivery team as a Customer Service Manager

Ready to step up?

Were Influx.com and were on a mission to disrupt the traditional customer experience and talent industries. Our model helps global companies build flexible, high-performing teams that deliver consistently, anywhere in the world.

Were hiring a skilled Service Delivery Manager (SDM) to oversee key client accounts, lead operational teams, and ensure our service consistently exceeds expectations. In this role, youll own end-to-end client relationships, guide team leaders and customer service agents, and make operational decisions that directly impact customer success and business growth. If youre a confident leader with proven client-facing and people management experience, this is your opportunity to make a real difference.

Youll be working across multiple industries and geographies, collaborating with senior stakeholders, and driving excellence in service delivery all while working remotely.

Why This Role?
Join a company reshaping how global businesses deliver customer experience.
Remote-first, with exposure to international clients and teams.
High ownership and autonomy in managing accounts and operations.
Clear career growth opportunities in a scaling delivery organization.

What Youll Own
Client Onboarding & Relationship Management
Lead smooth onboarding for new accounts, aligning success metrics and SLAs.
Build strong partnerships with client stakeholders through regular business reviews (MBRs/WBRs) and structured updates.
Monitor account performance and proactively address risks to prevent churn.

Operational Leadership & Team Development
Manage and develop Team Leaders and their teams to consistently hit SLA targets.
Assign top talent to the right opportunities and ensure skill alignment.
Implement improvement plans, training, and coaching for continuous growth.

Financial & Performance Management
Maintain and grow account revenue and gross margins.
Identify and execute upsell or expansion opportunities.
Ensure timely, accurate invoicing and payment collection.

What You MUST Bring

All applicants must meet these requirements to be considered:
35 years total experience in customer service, call center, or BPO environments.
At least 1 year in a management role (Team Leader or above).
Proven client-facing experience delivering performance reports, structured presentations, and business analysis.
Strong leadership, communication, and problem-solving skills.
Ability to multitask and thrive in fast-paced, high-pressure environments.
Demonstrated technical aptitude (formal certifications not required).
Minimum 80% proficiency in skills/aptitude assessments.

Preferred (but not required):
Bachelors degree in Business Administration or related field (Associate degree accepted with strong experience).
Experience with technical client accounts or technology-driven environments.

About Influx

Our 24/7 on-demand support service guarantees response times and coverage, troubleshooting and solving customer problems in under one hour, every hour of the week. Headquartered in California with a global team of 1,000+ staff, we are committed to delivering exceptional customer service.

Requerimientos

• Educación mínima: Secundaria
• años de experiencia
• Idiomas: Inglés

Palabras clave: reparto, delivery, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, casa, remoto, remote, teletrabajo, home

1 de septiembre (actualizada)

Acerca de INFLUX INC.

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. Thi...

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.