Technical Support Agent - Remote Work From Home

Descripción de la oferta

At Influx, we deliver on-demand customer and technical support for global brands and tech companies 24/7 every day of the year.
Our remote-first workforce spans multiple regions to ensure seamless high-quality support for clients worldwide.
We are looking for a tech-savvy communicator who is fluent in English, confident speaking with customers via phone and virtual meetings, and passionate about solving problems. If you have a degree in Computer Science or a related technical field and enjoy combining people skills with technical expertise, this role is for you.

About the Role
As a Technical Support Agent at Influx, you will:
Provide hands-on technical support for customers in the app development, eCommerce and SaaS industries
Diagnose and resolve complex software and integration issues
Support API integrations, perform debugging and assist with bug identification and resolution
Collaborate directly with customers through calls, chat and email, explaining technical concepts clearly
Contribute to knowledge sharing and continuous improvement across the support team
Maintain a professional, empathetic and proactive approach in every customer interaction
What Were Looking For
Technical Skills
Bachelors Degree (or higher) in Computer Science, Information Technology, Software Engineering or a related technical discipline (required)
Experience supporting technical accounts including software applications, web platforms or APIs
Strong understanding of bug identification, root cause analysis and troubleshooting methodologies
Ability to read and interpret code for diagnostic purposes (such as JavaScript, Python or similar languages)
Familiarity with API requests, error responses and integration logic
Skilled in general IT troubleshooting and web technologies
Soft Skills
Fluent in English written and spoken with clear communication for customer calls and meetings
Bubbly and engaging personality with a positive approach to customers and colleagues
Active listener who shows empathy and patience when assisting customers
Strong problem-solving and analytical thinking skills
Excellent time management and ability to handle multiple support tickets efficiently
Collaborative mindset with a passion for teamwork and continuous learning
Hardware Requirements
Minimum:
Processor: Intel Core i5 or AMD Ryzen 5
RAM: 8 GB
Storage: 256 GB SSD
Display: 15.6 Full HD (1920 x 1080)
Operating System: Windows 10 or 11
Recommended:
Processor: Intel Core i7 or AMD Ryzen 7
RAM: 16 GB
Storage: 512 GB SSD
Operating System: Windows 11
Webcam and microphone for meetings and collaboration
What We Offer
Remote work flexibility with a global team
Career growth opportunities with innovative clients
Supportive and collaborative work culture
Exposure to exciting technical projects worldwide
Continuous learning and professional development
Apply Now
If you are a technical professional with strong communication skills, a friendly personality and a passion for problem-solving, we would love to hear from you.
Join Influx and help us deliver world-class technical support that makes a difference.

Requerimientos

• Educación mínima: Secundaria
• años de experiencia
• Idiomas: Inglés

Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

Ayer (actualizada)

Acerca de INFLUX INC.

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. Thi...

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.