Customer service agent - Remote

Descripción de la oferta

Fully remote job - work from home
Once you apply youll receive an e-mail with a form to complete, this step is essential so you can be added to our database.
Were continuously looking for detail-oriented and thoughtful people to join our team. Youll be tasked with answering customer questions through phone calls and video calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Influx is a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes more than 1000 team members around the globe.

Duties
Youll be tasked with answering customer questions over the phone and need to be able to think on your own, communicate clearly and effectively in writing, and empathize with customers
Diagnose and solve the customers problems via phone, email, and chat.
Achieve the client and Influxs KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
Communicate effectively via phone, chat, and email with our customers
Coordinate effectively with peers and your manager
Requirements
Fluency in English, spoken and written communication.
Excellent communication skills.
Personal integrity and conscientiousness.
We operate 24/7 and work on a rotating roster - the availability to work weekends on any allocated shift
Strong orientation on task completion, results, and strategic goals.
Team player
Continuous learner.
Good knowledge of G-suites (Google Docs, Gmail, Google Meets, Calendar, and soon).
Have your own laptop.
Noise-canceling headset.

Benefits
A work-from-home arrangement, which provides some flexibility to a degree
Incentives per performance
An international team that embraces a growth mindset as well as the importance of coaching. You will grow with us!
A set of international clients with high standards of excellence
A growing company (and industry), which poses challenges as well as opportunities!

This is a full-time job only, 44 hours per week.
If youre the one that were looking for, hit Apply! Wed like to chat with you! :)

IMPORTANT
NOTES: Influx never asks candidates to make any payment throughout the entire recruitment process.
Successful candidates will be contacted only through email.

Requerimientos

• Educación mínima: Terciario
• años de experiencia

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

8 de junio (actualizada)

Acerca de INFLUX INC.

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. Thi...

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.